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Frequently Asked Questions - FAQ’s

Product

What does Bulk Orders Only mean?

When you see this appear on a product image, it means this is not a stocked item. The style or colour is only available by special order. Minimum order quantities apply, and delivery could take up to 4mths, as its made to order. Minimums vary by style, roughly speaking it would be 300 units or higher. Please contact us directly for more information. 

What does Online Only mean? 

When you see this appear on a product image, it means this item is not currently sold in stores, just online. Often an online only style will have a limited size range. If you need a size not listed email us and let us know, we can check if more sizes or stock is on its way. 

A style I was looking at last week no longer says Online Only or Bulk Orders Only what does that mean?

We are constantly reviewing our range and adding new stock lines to the range. So it is possible to see styles that were listed as “Online only” or “Bulk order only” become a “stock service line”. Stock service line, means something we carry for the foreseeable future in a wide range of sizes.


Delivery and Returns

Do you ship outside of Australia?

At present we do not ship outside of Australia, but due to the large number of requests, we are currently investigating if we can change this.... stay tuned.


Ordering

Do I need to register before I place an order?

Yes, you will need to register before placing an order. This will help make the ordering process easier. Each time you visit the site, you login so you can view or track orders. Other benefits include creating favourites, repeating past orders, having a record of transactions for returns and tax purposes

To register, simply type in your email and create a password. Click here to register ( https://www.elevenworkwear.com.au/register).

How do I track or view my orders?

Tracking your order is simple. Once you have placed your order, we will send an email order confirmation with an order number. You can then use this number when you log in to see your order’s status, which can be found in your order history (accessible via your dashboard)

For more information on our delivery policy please click here.

Or for further assistance contact us on ph: 1300 737 287 or via email at online@elevenworkwear.com.au

My order has only been part shipped. Why?

If your order has been part shipped, it generally means that not all of the goods ordered were available at the time of picking your order. RSEA may elect to part ship your order to ensure that you receive available products as soon as possible. You will not be charged extra for freight. In the case of part shipment, you can contact our Customer Service team for further information on the ETA of your remaining goods.

How do I modify or cancel an order?

Call us on 1300 737 287 during business hours Monday-Friday, (have your order confirmation number on hand). As long as your order has not been dispatched it can be changed.

There is a product in your product catalogue that I can’t find online, can I still purchase it?

If you are searching for a specific product in our catalogue but cannot find it on online, please email us on online@elevenworkwear.com.au.

Can I buy online products in store?

Most of our products are sold through RSEA Safety stores, we suggest you contact your local store directly or call them on 132 100, to check availability.


Personal Details

I have forgotten my password, what do I do?

Please use the Password Reset page ( https://www.elevenworkwear.com.au/forgot-password) to reset your password. You will receive an automated email with instructions on how to reset your password.

My email address has changed, can I update my login?

Yes.

Simply login, select My Preferences ( https://www.elevenworkwear.com.au/my-preferences) which can be found on your Dashboard (https://www.elevenworkwear.com.au/dashboard). You can modify your personal details including your notification email address from this page.

How can I update my mailing list details?

If your mailing list details have changed, please contact us via our online contact form ( https://www.elevenworkwear.com.au/contact-us). Please ensure that you include all relevant personal information to assist us in locating your mailing list subscription.

How do I unsubscribe from your mailing list?

To unsubscribe from the ELEVEN Workwear mailing list, please send an email with the subject line ‘unsubscribe’ to online@elevenworkwear.com.au. Alternatively, you can contact us via the online contact form ( https://www.elevenworkwear.com.au/contact-us).


Payment

What payment methods do you accept?

We accept major the following credit cards Visa, AMEX and MasterCard. PayPal is also available.

Have a different question? Please Contact us ( https://www.elevenworkwear.com.au/Contact-us).

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